Terms of Service
These terms and conditions (“User Terms”) apply to your visit to and your use of our website at www.modernlaundry.net(the “Website”), the Service and the Application (as defined below), as well as to all information, recommendations and/or services provided to you on or through the Website, the Service and the Application. Please read these terms of service carefully. By accessing or using Modern Laundry’s application or any services provided by us, you agree to be bound by these terms of serviceand acknowledges the content written herein as conclusive evidential reference. If you do not agree to of these terms and conditions, do not access or use Modern Laundry’s application or any services provided by us.
What Services Does MODERN LAUNDRY Provide?
MODERN LAUNDRY provides Collection and Delivery services for dry cleaning and laundry. MODERN LAUNDRY interacts with Dry Cleaners and Laundromats (“Cleaners”) to clean clothes that you give MODERN LAUNDRY for cleaning. Collection and delivery may be requested through our Website or the use of an application supplied by MODERN LAUNDRY and downloaded and installed by you on your single mobile device (smartphone) (the “Application”). All services provided by MODERN LAUNDRY to you by means of your use of the Website or Application are hereafter referred to as the “Service”.
How is a Contract Concluded Between MODERN LAUNDRY and you?
By using the Website, Application or the Service, you enter into a contract with MODERN LAUNDRY (the “Contract”). In order to be able to use the Website, Application or Service, you first need to sign up with MODERN LAUNDRY. When signing up, you are obligated to provide MODERN LAUNDRY with your personal information, mobile telephone number, address for pick-up and delivery, and credit card data (only requested when placing an order). Upon successful completion of your signing up with MODERN LAUNDRY, MODERN LAUNDRY will provide you with a personal account, which may be accessible to you with a password of your choice.
You have to be 18 years of age or older to use the Service, Website, or Application. If you reside in a jurisdiction that restricts the use of the Service, Website, or Application because of age or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service and the Application. You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into and bind the entity to, these User Terms and register for the Service and the Application.
Your use of the Website, Application, or the Service.
You warrant that the information you provide to MODERN LAUNDRY is accurate and complete. MODERN LAUNDRY is entitled at all times to verify the information that you have provided and to refuse the Service or use of the Application without providing reasons.
You may only access the Service using authorized means. It is your responsibility to check to ensure you download the correct Application for your device. MODERN LAUNDRY is not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device. MODERN LAUNDRY reserves the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorized device.
By using the Website, Application or the Service, you further agree that:
1. You will only use the Service, Website, or download the Application for your sole, personal use and will not resell it to a third party.
2. You will not authorize others to use your account.
3. You will not assign or otherwise transfer your account to any other person or legal entity.
4. You will not use an account that is subject to any rights of a person other than you without appropriate authorization.
5. You will not use the Service, Website, or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes.
6. You will not use the Service, Website, or Application to cause nuisance, annoyance or inconvenience.
7. You will not impair the proper operation of the network.
8. You will not try to harm the Service, Website, or Application in any way whatsoever.
9. You will not copy, or distribute the Website, Application, or other MODERN LAUNDRY Content without written permission from MODERN LAUNDRY.
10. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service, Website, and the Application.
11. You will provide us with whatever proof of identity we may reasonably request.
12. You will not use the Service, Website, or Application with an incompatible or unauthorized device.
13. You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application, Website, or Service.
MODERN LAUNDRY reserves the right to immediately terminate the Service and the use of the Website or Application should you not comply with any of the above rules.
Care for Garments :
Modern Laundry will use reasonable efforts aiming at maintaining quality service. MODERN LAUNDRY follows the care label instructions on each Garment that is processed. If a care label instruction tag was missing, MODERN LAUNDRY will make a best-effort judgment on the method chosen for cleaning. If user requests garment treatment which is contradictory to that indicated on the care label instructions, MODERN LAUNDRY will make an attempt to contact the user and advise on the potential risks associated with proceeding with the treatment. If MODERN LAUNDRY are unable to obtain the user’s approval to proceed, MODERN LAUNDRY shall refrain from cleaning the garment in question. If the user authorizes MODERN LAUNDRY to proceed, the user will assume responsibility for any damage to the garments.
MODERN LAUNDRY does not guarantee the successful removal of any stain or dirt irrespective of its nature but will make every attempt to remove stains without damage to my garment.For more information on our rights and assistance to be provided for damaged defective or lost items, please refer to the “Damaged Items” & “Lost Items” section below.
Item Count :
MODERN LAUNDRY’s collection driver will count every item given to them by the user for cleaning. The count at collection will not include inspection of the garments. Any defects, damages or stains will not be noted down on this receipt.
The user has the right to ask for a confirmation receipt for the number of items that will be taken to our supplier’s laundry and dry clean facility and Modern Laundry is not responsible for any items belonging to Customer not listed on the front side of this confirmation receipt. Once the garments arrive at the supplier’s facility, the supplier’s attendant will carry out a separate and thorough count of the cycle and will check to see that the count matches MODERN LAUNDRY’s count. In addition, the supplier’s personnel will carry out a thorough check of the garments received for defects, damages, and stains. Upon receiving notification from the supplier, MODERN LAUNDRY will inform the customer of the noted damage. MODERN LAUNDRY reserves the right to decide in its sole discretion to not receive and to perform the services to any garment and inform the customer via call, SMS, in-app chat, e-mail or with a card informing the customer that the garment was not cleaned.
If the counts do not reconcile, MODERN LAUNDRY will proceed with cleaning the Garments and give the user a call the next day to inform them of the difference.
Modern Laundry shall deliver the garments on the date such garments be ready after services as specified on the confirmation receipt of the Customer
Payment:
The use of the Website and Application is free of charge. MODERN LAUNDRY reserves the right to introduce a fee for the use of the Application. If MODERN LAUNDRY decides to introduce such a fee, MODERN LAUNDRY shall inform you accordingly and allow you to either continue or terminate the Contract.
MODERN LAUNDRY provides its services for items and shall charge you for the services you request, including but not limited to dry cleaning, laundered shirts, wash & fold, pressing or related services (“Cleaning”)at such rates to be determined by Modern Laundry which may be subject to change at Modern Laundry’s sole discretion without notice. You agree that you will pay for all Cleaning you purchase through MODERN LAUNDRY, and that MODERN LAUNDRY may charge your credit card account as provided by you when registering for the Service for the Cleaning (including any taxes, late fees, or additional fees as applicable) that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing MODERN LAUNDRY with a valid credit card account for payment of all fees at all times. Any payment made is non-refundable. Once the items have been cleaned, an email invoice will be sent detailing the number of items that were cleaned as well as the charges minus any promotions or credits accumulated. Payments will be processed after the items have been cleaned by our suppliers, any rejected credit card transactions will need to be settled in cash upon delivery of the cleaned items.
Indemnification :
Liability:
The information, recommendations and/or services provided to you on or through the Website, the Service, and the Application is for general information purposes only and does not constitute advice. MODERN LAUNDRY will reasonably keep the Website and the Application and its contents correct and up to date but does not guarantee that (the contents of) the Website and/or Application are free of errors, defects, malware, and viruses or that the Website and/or Application are correct, up to date and accurate.
MODERN LAUNDRY shall not be liable for any damages resulting from the use of (or inability to use) the Website or Application (but to the exclusion of death or personal injury), including damages caused by malware, viruses or any incorrectness or incompleteness of the Information or the Website or Application, unless such damage is the result of any willful misconduct or from gross negligence on the part of MODERN LAUNDRY.
MODERN LAUNDRY shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website or the Application, including and but not limited to damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
User understands that there are inherent risks in Cleaning and there is potential for clothing and related items to get lost or damaged. MODERN LAUNDRY will do its best to ensure situations like this do not happen, and in the instances, they do happen, will work with the User to rectify the situation.
Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, MODERN LAUNDRY’s aggregate liability shall in no event exceed ten (10) times the cleaning cost or, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning
Damaged Items:
Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guaranteedamage occurring to any item during the provision of any normal laundry, dry clean, ironing or other service for any reason whatsoever and for special care items that require special attention, including dry clean only items and/or against pre-existing damages or color bleeding, color paling, color loss, or shrinkage of garments, tearing, rubbing, damage of zippers or buttons, or any other form of damage or change occurring during the cleaning procedures or any default in an item, whether apparent or hidden, including the aging or weakness of the fabric, or other similar factors. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. Damages to garments may occur due to our partners’ cleaning and ironing processes, as well as due to defects in the fabric, material, stitching of the garments. We will, to the best of our ability, assess the damages impartially and determine the root cause of the damage
Lost Items:
License Grant, Restrictions and Copyright Policy :
License Granted by User :
Application License:
Intellectual Property Ownership :
App Store Sourced Application :
With respect to any Application accessed through or downloaded from the Apple App Store (“App Store Sourced Application”), you will use the App Store Sourced Application only: (i) on an Apple-branded product that runs iOS (Apple’s proprietary operating system software); and (ii) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. MODERN LAUNDRY reserves all rights in and to the Application not expressly granted to you under these User Terms.
You acknowledge and agree that (i) these User Terms are valid between you and MODERN LAUNDRY only, and not Apple, and (ii) MODERN LAUNDRY, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Service.
You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.
In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will, where applicable, refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between MODERN LAUNDRY and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of MODERN LAUNDRY.
You and MODERN LAUNDRY acknowledge that, as between MODERN LAUNDRY and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
You and MODERN LAUNDRY acknowledge that, in the event of any third party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’ s intellectual property rights, as between MODERN LAUNDRY and Apple, MODERN LAUNDRY, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this Agreement.
You and MODERN LAUNDRY acknowledge and agree that Apple, and Apple’ s subsidiaries, are third party beneficiaries relating to your license of the App Store Sourced Application, and that, upon your acceptance of these User Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the rights under these User Terms as related to your license of the App Store Sourced Application against you as a third party beneficiary thereof.
Without limiting any other provisions of these User Terms, you must comply with all applicable third party terms of agreement when using the App Store Sourced Application
Third Party Interactions:
Term and termination of the contract:
Invalidity of one or more provisions:
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms.
If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances according to the criteria of reasonableness and fairness, a provision shall apply between the parties instead that is acceptable considering all the circumstances and which corresponds with the provisions of the void part as much as possible, taking into account the content and the purpose of these User Terms.
Modification of the Service and User Terms :
MODERN LAUNDRY reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Service or Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. MODERN LAUNDRY may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability
Notice :
Assignment :
You may not assign your rights under these User Terms without prior written approval of MODERN LAUNDRY
Privacy Policy :
Applicable law and Venue:
The Terms and your use of the Service, including, but not limited to, the Application will be governed by and construed in accordance with the laws of the United Arab Emirates(UAE). Any dispute in relation to these terms and conditions shall be settled in accordance with the applicable procedures by the competent Courts of Dubai